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Tenant Services

At RE/MAX FREEDOM Property Management, we prioritize the comfort and satisfaction of our residents. That's why we're delighted to introduce our Tenant Services page – your go-to destination for all things related to your rental experience. Whether you're seeking assistance, looking to explore additional resources, you'll find everything you need right here. From maintenance requests to rent payments and beyond, we're committed to providing you with exceptional service and support every step of the way. Discover how we can make your stay with us even more enjoyable and convenient.

SHOWINGS

All showing appointments are arranged through our office, ensuring a streamlined process. Prior to viewing the property, all prospective tenants undergo pre-screening over the phone. During property viewings, tenants are accompanied either by a professional from RE/MAX FREEDOM Property Management or a licensed agent, providing personalized assistance and guidance throughout the viewing experience.

QUALIFIED APPLICANTS

  • Application

  • Copy of Driver’s license

  • Prospective tenants are screened based on the following criteria:

    • Income to Rent Ratio

    • Credit Score

    • Employment Verification

    • Previous Rental History/Landlord References

    • Criminal Background Check

    • National Eviction database

  • Pets require a picture of the pet and documentation regarding shots.

  • Once the tenant has been qualified we present the information to the owner to make the final decision.

RE/MAX FREEDOM Property Management shall not discriminate in any way or on the basis of race, color, national origin, religion, sex, familial status or handicap and shall follow any and all regulations set forth by Federal Fair Housing & Equal Opportunity.

LEASE SIGNING

Once a tenant has qualified and accepted by the owner, the deposit will be collected, and the lease will be drafted. All leases are prepared by the Law Offices of Heist, Weisse & Wolk, P.A., with expertise in landlord-tenant law. A licensed agent, and in most instances, the property manager, will review the lease and all required documentation. Signatures from the new tenant will be obtained prior to occupancy and the issuance of keys.

LEASING DOCUMENTS

  • Lease Agreement

  • Pet Addendum

  • Lead Based Paint Disclosures

  • Move In/Out Report

RE/MAX FREEDOM Property Management shall not discriminate in any way or on the basis of race, color, national origin, religion, sex, familial status or handicap and shall follow any and all regulations set forth by Federal Fair Housing & Equal Opportunity.

MAKE HOME READY

RE/MAX FREEDOM Property Management efficiently coordinates all make-ready repairs and cleaning tasks between tenants to minimize vacancy periods. Any excessive wear and tear or damage caused by a tenant will be deducted from their security deposit.

Upon the vacancy of the previous tenant and before the occupancy of the new tenant, RE/MAX FREEDOM Property Management takes charge of coordinating turnover repairs, including the repair of any damages and cleaning of the unit. The owner covers all make-ready expenses considered normal wear and tear. Additionally, the owner is responsible for the initial cleaning and professional carpet cleaning upon listing the property.

  • Repair of any damage to the property

  • Re-keyed for the security of the next tenant

  • Cleaning of the unit dependent upon the condition left by the previous tenant

  • Carpets professionally steam cleaned

RENT COLLECTION

Rent is expected to be paid by the 1st day of each month and is considered late after the 5th day. Any rents paid after the 5th must be in the form of a cashier’s check or money order. Property Manager retains the right to impose late fees at their discretion and to retain such charges and fees. This ensures that the owner receives their rent in a timely manner.

 

Rental funds are disbursed to the owner on or before the 10th of the month.

MULTIPLE WAYS TO PAY RENT:

  • Hand delivered in office during normal business hours 9-5 Mon-Friday

    • RE/MAX FREEDOM office – 5625 Seven Mile Dr, Suite 104, Wildwood, FL 34785​

                              2908 Thomas Dr, Panama City Beach, FL 32408

MAINTENANCE REQUESTS

RE/MAX FREEDOM Property Management is responsible for responding to general work order request as well as maintenance emergencies. We have a quality list of trusted vendors who have an outstanding track record with our office. Tenants are encouraged to do basic trouble shooting, including checking breakers and looking for reset buttons.

  1. Repairs requests are submitted through the maintenance request online on our Tenant Portal or called in by Tenant. After Hours / Weekend service calls will be forwarded directly to property manager’s cell, non-emergency repairs may be postponed to next business day.

  2. Work order is created including date, time and urgency or the repair.

  3. Repairs are performed by third party independent vendor.

  4. Our trusted vendors use their professional judgment to make repairs and alterations on the premises, purchase supplies and materials, to be billed to the owner.

  5. RE/MAX FREEDOM Property Management reserves the right to spend up to $100 for emergency repairs without notifying owner.

  6. Owner will be notified of all repairs. Any repairs exceeding $500, owner may request multiple quotes.

  7. Repairs made will be deducted from following months’ rent. Any repairs exceeding one month’s rent will be forwarded to the owner to pay directly.

 

Owner's have full access to any of our trusted vendors to answer questions and explain repairs. Owner may also use our trusted vendors for personal projects.

 

In the event the owner employs a recommended or outside vendor directly to make repairs or improvements to a property, the owner shall pay the third party directly.

MOVE IN / MOVE OUT

Before the unit is occupied, a complete move-in walkthrough evaluation will be conducted by a member of the RE/MAX FREEDOM Property Management team. This evaluation is to document the condition of the unit prior to occupancy and the issuance of keys. The tenant will receive a copy of the comprehensive walkthrough form and will have the opportunity to note any additional pre-existing issues within the first 7 days of the lease period.

THE MOVE IN / MOVE OUT FORM PROVIDES:

  • Detailed Walkthrough form out lining condition of each room

  • Detailed Pictures including condition of appliances, bedroom, bathrooms, and living spaces

  • Signed off on by the tenant

  • Used in Security Deposit Accounting

 

Upon vacancy of the unit, a move-out evaluation is performed to evaluate the home's condition and identify any damage attributable to the tenant beyond normal wear and tear. The original walkthrough form and photographs from the move-in inspection will be referenced to assess necessary repairs. It's important to note that the tenant may not be present during this evaluation.

PROPERTY CONDITION EVALUATIONS DURING OCCUPANCY

  • Yearly Interior Inspections are performed at the time of lease renewal

  • Regular Drive-By's are performed and may require an interior inspection if exterior is in poor condition.

SECURITY DEPOSITS

The security deposit remains the property of the tenant unless a claim is made against it or the tenant voluntarily forfeits the deposit by breaching the lease agreement. Any claims against the security deposit must be made within 30 days from the move-out date.

SECURITY DEPOSIT ACCOUNTING SHALL INCLUDE THE FOLLOWING:

 

  • Security Deposit held in escrow

  • Amount of rent or unpaid charges against the tenant at move out

  • Amount of repair charges and/or cleaning charges to be assessed

  • Itemized list of work and invoices will be attached to the forms for any repairs, cleaning and/or replacement of items above normal wear and tear

  • Balance of the Security Deposit after deductions are refunded to tenant

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